Online HelpEra Vintage want to make your shopping experience as enjoyable as possible. If you do have any questions, you should find the answers here. However, if there is anything else you feel you need to ask, then please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , quoting your order number if you have one.
Shopping at eravintage.co.ukIf the item is listed on eravintage.co.uk, it is available to buy, but please remember that everything at eravintage.co.uk is a one off. Therefore we cannot source another item the same. At eravintage.co.uk we like to keep you informed of new finds and vintage news via our regular newsletter, blog and website news. My AccountSetting up an account with eravintage.co.uk is easy. Simply follow the instructions on screen. We won’t pass on your data so you can rest easy in the knowledge that your information is secure. Once you have an account, you can update your details at any time. Product InformationHere at eravintage.co.uk we try to give you as much information as possible for each item listed. However, if you do have any questions regarding an item you have your eye on then please feel free to e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it OrdersOnce you have found the vintage item you want to purchase, click 'add to shopping bag', and when you're done shopping, follow the on screen instructions to complete your purchase. You will receive an e-mail confirming your order. As soon as your order has been despatched, we will e-mail you to let you know. If you do not receive your order within the allocated delivery time, please contact us via This e-mail address is being protected from spambots. You need JavaScript enabled to view it . At eravintage.co.uk we only offer a refund if an item is faulty. If this is the case, please contact us via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting your order number and the product code of the faulty item. We will provide you with an address to return the item to and once the unworn item is received in the same condition as shipped, we will refund you the cost of the item. If there is a mistake with your order, or part of the order is missing, then please contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 48 hours, quoting your order number. PaymentHow do I pay for my order?We like to give you plenty of payment options, so you can use any of the cards listed below (please note we do NOT accept Lasercards). We also take security very seriously indeed, so your details will be safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.  What currencies can I use?You can pay using any of the currencies below, and just to make shopping really easy, if you choose your preferred currency from the list in the top right corner of the page, all of our prices will be displayed in that currency.
When will I be charged?If your card is authorised, payment will be taken immediately, and you will receive an e-mail confirming that your order has been successful. If your card is not authorised, payment will not be taken. Don't despair at this stage there may still be something simple that can be done to get the payment authorised. Please remember that even if a payment is not authorised, some card issuers may still reserve the money, meaning you can't use it for a short period. Is it safe to order online?Safer than it's ever been. We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times. We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:
Our GuaranteeIn the unlikely event that your card is used fraudulently, your bank or card issuer cannot hold you liable for more than £50.00 of fraudulent charges. If for any reason your bank or card issuer does hold you liable eravintage.co.uk will cover you for the liability up to the full £50.00, provided the unauthorised use of your card resulted through no fault of your own from purchases made at eravintage.co.uk whilst using the secure server. In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection. Delivery InformationHere at eravintage.co.uk we will make sure that we choose the right courier to trust that your vintage goods are delivered safely and in time. We deliver our products worldwide and the cost of postage and packaging will vary due to destination. For postage costs please see delivery options below. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be. Delivery Options
ReturnsEravintage.co.uk only accepts returns if your item is faulty. We want you to feel like you have received items that are of high quality and are as described in the description. If you feel like the item is not as described or faulty, please contact us within 48 hours of delivery. Please quote your order number, product name and details of the fault. We will process the refund within 3 days of receiving the item/items. Unfortunately the delivery cost you originally paid is non refundable. Technical ProblemsIf you are experiencing technical problems logging in or if you are not receiving newsletters, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will look into resolving the issue for you. Contacting Era VintageBecause we are an online retailer, we find it more efficient to answer your queries via e-mail rather than via telephone. You will most likely be able to find the answer to your question in one of the entries on this page. If not please contact eravintage.co.uk on 0191 584 0014 |